Returns + Cancelations
We understand measuring isn't always perfect. If your order didn't fit, don't fret.
Eligibility
We gladly accept original non-final sale items in their original, tagged condition within 45 days of your delivery date for a refund.
Please note: items must be returned in original condition to qualify for a refund. We reserve the right to reject returns that:
- Are missing original tags
- Show excessive wrinkling
- Have visible lint, hair, stains or other residue
We want happy customers! If you feel the item was defective or you were not satisfied with the quality of the item please let us know.
Fees
A $7 return shipping fee will be deducted from your total refund.
Processing Times
Once your return is received by the carrier, please allow:
- 3–5 business days for it to reach our warehouse
- 7–10 business days after arrival for inspection and processing
In total, expect 10–15 business days from drop-off to refund.
Once processing is complete, we'll issue your refund, minus a $7 return shipping fee.
You'll receive an email as soon as your refund is issued — or if your return is rejected (please refer to the eligibility tab).
Exchanges
Unfortunately, we do not offer exchanges. You may place a new order at any time and do not have to wait to process your return.
Missing Refund
Haven't Received Your Refund? Please allow 10 to 12 business days for reimbursement once the return is received.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Cancelation Policy
- Order Cancellation: You may request to cancel your order within 1 hour of placing it for a full refund. To cancel an order, please submit a request here. If it has past the 1 hour window, please contact us, we will do our best to help!
- Refund Process: If your cancellation is approved, refunds will be processed within 7-10 business days. The refund will be issued to the original payment method.
- Changes to Orders: If you wish to change your order instead of cancelling, please contact us as soon as possible. Changes can be made only before your order has been processed.
Should you have any questions about your refund or our return policy, please don't hesitate to message us or call (203)654-9441.
