Orders are processed one to two business days after purchase (except pre-orders). We ship Monday to Friday (this excludes weekends and holidays). All orders are shipped from Lyons, IL via United States Postal Service. 

Most US customers will receive their items within 4-5 business days. Canadian customers should receive their items within 7-14 business days once shipped. 

Email Subscribers: 

Get free domestic ground shipping on orders $50+, automatically applied at checkout

Non-Email Subscribers:

$5 Ground Shipping: All domestic orders less than $150
Free Domestic Ground Shipping: All orders $150 or more

We’re so excited to welcome our Canadian families! Shipping to Canada is a flat rate of $27 USD (about $38 CAD). Free shipping offers currently apply to U.S. orders only.

Duties and Taxes

Calculated and collected at checkout, so there are no surprise fees at delivery.

Estimated Delivery Times

Canada: 7–14 business days, which may be longer if your package is held at customs.

Returns

Canadian customers are welcome to return eligible items. Please note that return shipping from Canada is the customer’s responsibility and duties paid on the original order are not refundable. See our full Return Policy for details.

Incorrect addresses: Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we’ll happily reship it once the customer pays the new shipping cost. For Canadian orders, any additional duties or fees charged on the reshipment are also the customer’s responsibility.

Lost or damaged packages: If your package is lost in transit or arrives damaged, email us at hello@stiltbird.net within 14 days of delivery (with photos for damaged items) and we’ll refund your order. For Canadian orders, we’ll refund your full order, including shipping and the duties you paid at checkout, since a lost or damaged package isn’t your fault. Packages are considered lost once tracking shows no movement for 14 business days or the carrier confirms it can’t be found.